Vanessa McCallum Estates - Privacy policy

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Privacy Policy

Vanessa McCallum Estates is committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how Vanessa McCallum Estates handles data which identifies you. 

About Us

Vanessa McCallum Estates is registered in England and Wales, No. 07325500. Registered Office Maple House, High Street, Potters Bar, Herts, EN6 5BS. We are registered under the Data Protection Act 1998 and General Data Protection Regulation EU 2016/679,and any information you supply will be treated in accordance with that Act, and have given all appropriate notifications to the Information Commissioner.

 

 


Legitimate Interest

Under the new data protection law starting 25th May 2018 we have a number of lawful reasons that we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'.

Legitimate Interests means that we can process your personal information if:

·         We have a genuine and legitimate reason and we are not harming any of your rights and interests

So, what does this mean? When you provide your personal details to us we use your information for our legitimate business interests to carry out our Estate Agency and Letting Services work. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.

Some typical examples of when we might use Legitimate Interest are for direct marketing, preventing fraud, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns.

 


Using our services

We may collect the following information:

We require that users supply personal information, including name, company (if applicable), address, telephone number and e-mail address prior to receiving specific corporate and information materials or where you submit an enquiry to us.

We may also ask you to provide us with information regarding your housing preferences and contact preferences in order to provide you with further correspondence about the properties we have for sale/rent. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Our staff will usually follow up, by e-mail, phone or mail, with people who have requested information from this Site.

 


Marketing

To enable us to periodically send promotional mail or e-mails about new properties or other information which we think you may find interesting or have requested using the address or e-mail address which you have provided.  If you agree to being contacted in this way, please tick the appropriate box when submitting your details.

You have a right at any time to stop receiving information from us, please email sales@vanessamccallumestates.co.uk and say OPT OUT.

Vanessa McCallum Estates also processes your data when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our products, newsletters, feedback and, competitions. Please see the section on 'Legitimate Interest' for more information. 

 


Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

Access to personal information

Vanessa McCallum Estates tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

·         give you a description of it and tell you why we are holding it;

·         tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form.

If we do hold information about you which you deem inaccurate, you can ask us to correct any mistakes by contacting us.

   


Cookies

On 26 May 2011, the rules about cookies on websites changed. This site uses cookies. Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics, which uses cookies. You may delete and block all cookies from this site, but parts of the site will not work.

Cookies on this site and their purpose
Cookie Name Function
CMSSESSID* Cookies starting CMSSESSID are created by our Content Management System of choice, CMS Made Simple, to enable its functionality. These cookies are essential to the correct function of the website.
cookie_notice This is set when a visitor closes the cookie notice box to prevent it reappearing.
_ga This is the Google Analytics cookie, used by Google to anonymously track visitors to the website.

Site monitoring

When you use the site we anonymously record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.


Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.


Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:

  • to protect against unauthorised access to your log in details;
  • to close your registration and favourites screen when you are not using it.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.


Links to third party sites

Our site contains links to other sites. Vanessa McCallum Estates is not responsible for the privacy practices, or the content, of those websites.


Data Protection Information

You can obtain further information about data protection laws by visiting the GOV.UK website at www.gov.uk/data-protection/the-data-protection-act

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"Bought a property through them and everything was a breeze. The team was very helpful and ensured all parties were kept up to date and informed all the way through. Particularly appreciated how they took care of lots of legwork so I did not have to, nothing was ever a problem to organise or sort. Would recommend them to anyone looking to sell or buy a property."

Mr Viljoen

"Vanessa and her team were great to deal with and understood our needs. They offer a professional service whilst being extremely approachable and likeable and we would not hesitate to use them again in the future"

Mrs Goodheart

This is the second time I have used Vanessa McCallum. I can honestly say she gives estate agents a good name!

Great advice, house could have been sold 4 times on the open day, all offers at the asking price or a good percentage above.

Vanessa and all of her team were exceptional in the face of what was a difficult process.

Thoroughly recommend.

Ms Fisher, Coningsby Close, Welham Green

I tried almost every kind of estate agent from online to national to local - Vanessa came up trumps with a realistic price and continued communication and personal service. She kept the chain going and ensured the solicitors kept to the desired timetable.

Ms C Regan

Our house was on the market for two years, with reputable estate agents. We were advised to call in Vanessa McCallum and literally within three weeks, she brought us a buyer. Vanessa and her team are professional, conscientious, friendly and reply to every email and phone call straight away. They are a delight to deal with and we really felt they were working hard for us.
We cannot praise them highly enough.

Mr and Mrs Jay, The Avenue, Potters Bar
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